Additionally, you may want to contact OfferUp's customer support team to report the incident and seek assistance. If you believe that you have been the victim of theft or fraud during an OfferUp transaction, you may want to contact local law enforcement to report the incident. You should also verify the buyer's identity and confirm that they are the rightful owner of the item, if possible. For example, you may want to meet the buyer in a public place and bring a friend or family member with you for safety. To minimize the risk of theft or fraud during an OfferUp transaction, it is important to take certain precautions. This is known as theft by false pretenses or fraud, and it is a criminal offense. Unfortunately, it is possible for someone to steal your item during an OfferUp transaction if they claim that the item is theirs and take it without paying. For more information, see our Change your password article. Try using a strong, complex password or a random password generator tool. Scammers are quick to find ways to get into any of your accounts by testing passwords across multiple sites. These scammers try to use fake emails like. Note: If someone says OfferUp facilitates non-shipping transactions and they need to validate the transaction or send an invoice, this could be a scam.You’ll always see any fees and payments for any transaction right in the app. OfferUp does not set up any sellers to operate this way. They may also claim that the transaction will be facilitated on another platform like eBay. The seller claims to pay for shipping fees and wants to send you an invoice.Be wary of and try to avoid these types of transactions. They may also say the overpayment is for movers who will come and transport the item. They usually follow up by asking you to ship to a different address, use a different carrier, or if they can pay through a third party instead of through the app. The buyer offers more than the listed price.For example, a seller willing to sell a new iPhone for $10. The seller makes an offer for an item that seems too good to be true.We recommend using cash for in-person transactions, and when shipping an item through OfferUp, sellers get paid through OfferUp’s payment processors. They might also request payment through a service like CashApp, Venmo, or Paypal. They might ask for a certified check, electronic gift card, or a wire payment through a service like Western Union or MoneyGram to complete the transaction. The seller asks to be paid outside the OfferUp app.Avoid people who request invoices, and offers that appear too good to be true. Use cash for in-person transactions and the OfferUp app for shipping transactions. The person or the post tells you about an "investment opportunity" or an "easy way to make money" by sending money – avoid these types of interactions.Never click on these links or try to log in. Someone sends you a link to a website that looks like an OfferUp website and asks you to log in with your email and password.The other person sends you a link that requires you to log in - never click on these links.OfferUp does not ask for verification codes to verify posts. Someone asks you for a verification code to verify your post.Politely decline and encourage the other person to continue messaging in the app. Giving out personal information is how many common scams begin. When you use OfferUp’s messaging system, you never need to give out your email address or phone number to communicate with another person. We provide messaging for a reason – it’s safe and secure. Avoid contacting someone outside the app’s messaging system.
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