TND needed a solution that would allow them to continue to provide excellent service and grow their business, without having to manually edit a new form every time a new drop ship order comes in.Īccording to Top Notch IT Director, Joe Hampton, “we needed to find new software that could be easily integrated with our virtualized infrastructure.” After analyzing several different software packages, CYBRA Corporation’s MarkMagic™ Bar Code Labels, RFID Tags, Electronic Forms, and Report Writing Software “was the best choice,” says Hampton. The solution needed to allow TND to dynamically create and edit electronic, plain paper forms and receipts quickly, without any errors or downtime. TND looked for a solution that could handle fax communications with their smaller customers while supporting e-commerce sales with larger customers. For many of their resellers, Top Notch drop ships products to the reseller’s customers (warehousing products so the resellers do not have to). Top Notch also needed to be able to respond to the ever changing marketplace by responding to the demands of their growing e-commerce capability, both for consumers and resellers. TND needed a cost-effective, easy to learn solution that would empower them to create, design, and edit all their business critical documents in house, thereby saving money and time. It was not feasible for TND staff to create the forms because it was just too complicated and time consuming. In the past, the many forms and receipts TND had to print had to be designed by an outside source, a slow and costly method. Top Notch looked for a broad feature set in order to continue communicating with fax as well as add e-commerce forms capabilities. When TND needed a new electronic document software program that supported their new virtual Brooktrout fax cards, the software needed to be as flexible as possible. Some TND customers are smaller single store operations, while others are larger with multiple locations. To serve a large and diverse customer base, TND has equally diverse needs for forms creation and management. The wide breadth of Top Notch available products is the first thing that draws clients both big and small. Door knockers, handles, bolts, cabinet hardware, knobs, deadbolts, hinges, and hardware tools are just some of the goods Top Notch has in stock. What makes Top Notch so top notch? For starters, their vast inventory of 700,000 commercial and residential products sourced from more than 70 vendors. With offices in Pennsylvania, Nevada, Missouri and Massachusetts, Top Notch has become a highly visible company with a presence across the United States. Their diverse mix of products range from smart key locks to luxury door handles. As a leader in cutting edge architectural door hardware and accessories, Top Notch has been relied upon by companies, both big and small for 40 years. One Form Creation Software Program to Unlock Value.
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